Terms & Conditions

About Us

This web site is owned and operated by Soul Star Crystals & Organics who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Soul Star Crystals & Organics
Lilac Cottage, Mowbreck Lane Wesham Preston Lancashire PR4 3HA United Kingdom
Phone: 01772 684722
Email: sales [at] soulstarcrystals [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that we can only accept orders and payments (in Pounds Sterling) from the United Kingdom.

We accept card payments through Paypal. Please note that you do not need to open a Paypal account to pay us with a credit card through Paypal.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your order by post, together with acheque or postal order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We charge a fixed shipping and handling charge of £2.50 per order.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in two business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders are subject to the United Kingdom Value Added Tax rate (currently 15%). All prices quoted on this website are inclusive of VAT.

Credit Card Security

All credit card orders are processed through Paypal, whether you have a Paypal account or not. We do not see or store your card details. Paypal is a fully secure site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page; alternatively, you can call on 01772 684722 or write to us at Lilac Cottage, Mowbreck Lane Wesham Preston Lancashire PR4 3HA United Kingdom

Privacy Policy

Soul Star Crystals & Organics do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.